1431 NW 13th Terrace, Miami, FL 33125

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Privacy Policy

At Fed Help Medical, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, register for our services, subscribe to text notifications, or otherwise engage with us.

1. Information We Collect
We may collect the following types of information:

  • Personal Information: Your name, phone number, email address, physical address, date of birth, insurance or identification details, and any other details you voluntarily provide to us.

  • Transactional & Communication Data: Records of your communications with us (including SMS text messages, emails, call logs), details of the services you request or participate in, and your preferences for communication.

  • Automatically Collected Data: Information collected automatically when you visit our website or use our services — such as IP address, browser type, device identifiers, pages visited, and cookies/tracking technologies.

  • Optional Information: Information you provide when you opt in for marketing, surveys or additional services.

2. How We Use Your Information
We use the information we collect for purposes including:

  • Providing, maintaining, and improving our services and website;

  • Responding to your inquiries, managing your account, sending appointment reminders, service updates, and communication you request;

  • Sending you promotional messages and offers if you have consented to receive them;

  • Monitoring and analyzing usage and trends to enhance customer experience;

  • Complying with applicable laws and regulations, including healthcare, telecommunications, and data privacy laws.

3. SMS & Text-Message Consent
By providing your telephone number and opting in, you consent to receive text messages from Fed Help Medical, which may include appointment reminders, service notifications, conversational support messages, and promotional offers (if opted-in). Message and data rates may apply. Message frequency may vary.
You may opt out of these messages at any time by replying “STOP” or as otherwise instructed in message content. For assistance, reply “HELP”.

4. Sharing of Information
We do not sell your personal information. We may share your information only in the following cases:

  • With our service providers and business partners who help us deliver services (e.g., scheduling platforms, SMS/text-message providers), under confidentiality and security obligations;

  • With healthcare providers, insurers or other parties involved in your care where necessary;

  • With legal or regulatory authorities, when required by law or to protect rights, property or safety.

5. Data Security & Retention
We employ industry-standard physical, technical and administrative safeguards to protect your information from unauthorized access, disclosure, alteration or destruction. While we strive to protect your personal data, no security system is impenetrable and we cannot guarantee absolute security.
We retain your information as long as necessary to fulfill the purposes described in this policy or as required by law.

6. Cookies & Tracking Technologies
Our website may use cookies, web beacons and other tracking technologies to collect information about your interaction with our services. These tools help us personalize content, analyze website traffic and improve our offerings.
You can disable cookies via your browser settings, though doing so may affect the functionality of our website.

7. Your Rights & Choices
Depending on your jurisdiction, you may have rights with respect to your personal information, including:

  • Accessing and requesting a copy of your information;

  • Correcting or updating inaccurate or incomplete information;

  • Requesting deletion of your information (where permitted by law);

  • Withdrawing your consent for marketing communications;

  • Opting out of SMS/text-message marketing.
    To exercise these rights, contact us at the details provided below.

8. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we become aware that such information has been collected, we will take steps to delete it promptly.

9. External Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any sites you visit.

10. Changes to This Policy
We may update this Privacy Policy at our discretion. Any changes will be effective when posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed of updates.

11. Contact Us
If you have questions, comments or requests regarding this Privacy Policy or your personal data, please contact us at:
Fed Help Medical
Email: info@fedhelpmedical.com
Phone: (305) 640-5326